VA 6-7

This board at the Phoenix VA “command center” shows the goals of the MISSION Act for staff at the facility. The VA in Phoenix Thursday worked to help veterans with questions about the Community Care Program and help with technical issues.

PHOENIX – The more than 500,000 military veterans in Arizona now have greater access to health care options beyond those available from the Department of Veterans Affairs. A nationwide program that took effect Thursday expands the circumstances under which veterans can access care outside the VA system.

“It’s going to allow veterans to access the health care that they need faster,” said Army veteran James Denton, who’s among more than 72,000 veterans in Phoenix.

The new Veteran Community Care program, which was outlined in the 2018 MISSION Act, sets new criteria for veterans to get treatment from private-sector providers. For example, if a veteran needs specialty care not offered through the VA, he or she can go to a specialist outside the system.

“The changes not only improve our ability to provide the health care veterans need, but also when and where they need it,” VA Secretary Robert Wilkie said in a statement. “It will also put veterans at the center of their care and offer options, including expanded telehealth and urgent care, so they can find the balance in the system that is right for them.”

On Thursday, the Office of Information and Technology for the VA set up a room at the Carl T. Hayden Veterans’ Administration Medical Center in Phoenix to answer questions that veterans might have, as well as assist in the online enrollment process for the Community Care Program. The process went well, according to OIT staff, who were sent on similar assignments around the country to facilitate the transition.

The program replaces the Veterans Choice Program, which allowed veterans to seek health care from select private providers if care was not available at a VA medical facility within certain “access standards,”such as timeliness, driving distance and specific services. Under the new program, veterans will have easier access to private care facilities and treatments because those standards have been greatly relaxed, including changing the timeliness standard from 30 days to 20 days for the primary care wait time.

For Arizona veterans, many of these services will be provided by TriWest Healthcare Alliance, which is based in Phoenix. Health care provided outside the VA would be paid for at the Medicare rate with few exceptions, according to a representative from the Phoenix VA.


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